Live Voices In The Digital World
What is your first thought when you call a company and are greeted by a programmed automated system (Interactive Voice Response System or IVR for...
How to Choose Between a Premium and Commodity Answering Service
So, you've decided to partner with an answering service. Your next question may be, how do I decide between a premium or commodity service? There are...
Do I Need an Answering Service?
This question has been asked of me many times in my 29 years in the industry. It is one that I would love to answer, “Of course you do, choose mine,”...