Live Voices In The Digital World
What is your first thought when you call a company and are greeted by a programmed automated system (Interactive Voice Response System or IVR for...
How to Choose Between a Premium and Commodity Answering Service
So, you've decided to partner with an answering service. Your next question may be, how do I decide between a premium or commodity service? There are...
Do I Need an Answering Service?
This question has been asked of me many times in my 29 years in the industry. It is one that I would love to answer, “Of course you do, choose mine,”...
Choosing An Answering Service
In a recent blog, I addressed the question, “Do I need an answering service?” I mentioned that when asked this question over the years, my temptation...
When Do You Not Need an Answering Service?
This question has been asked of me many times in my 29 years in the industry. It is one that I would love to answer, “Of course you do, choose mine,”...