Dexcomm Blog

How Tone of Voice Affects the Outcome of Telephone Calls

How Tone of Voice Affects the Outcome of Telephone Calls

 

When you and a co-worker are having a discussion, there is more to the conversation than what is being said. While most people are aware of body...

January 12, 2020 Read More
Live Voices In The Digital World

Live Voices In The Digital World

What is your first thought when you call a company and are greeted by a programmed automated system (Interactive Voice Response System or IVR for...

June 20, 2019 Read More
Assessing Your Business Communication Needs

Assessing Your Business Communication Needs

Managing new client and business communications can be down right overwhelming at times. Having a well thought out communications strategy can be very...

November 19, 2018 Read More
Improving Customer Service Listening Skills

Improving Customer Service Listening Skills

 
How many times have you found yourself repeating a customer service issue several times to the same agent? 

 

I believe that most people in our...

August 02, 2018 Read More
Why a Live Voice Beats IVR - Every Time
May 02, 2018 Read More
Dealing with Complaining Customers

Dealing with Complaining Customers

When you work in a customer service position, it is impossible to avoid customers who are less than happy sometimes. Dealing with difficult customers...

January 31, 2018 Read More

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