Dexcomm is already the best choice:for telephone answering services for your business because we offer a range of features and services that can help you to improve your customer service, increase your efficiency and track your customer information.
Did you know:that we also deliver ‘round-the-clock solutions to your business, customized to the scale and scope of your needs? Whether you are curious about what an answering service can do for your business, or already use one and are looking to increase your integration and efficiency to expand and make life easier — Dexcomm has the capabilities to custom tailor a solution to your needs.
Here are just some of the services and solutions we offer — and feel free to contact our account management team for any additional solutions tailored to fit you and your business:
- miSecure Messages: A secure messaging app that complies with HIPAA and HITECH patient confidentiality requirements.
- miTeam Web: A web-based app that provides 24/7 real-time access to status, messages, directories, on-call schedules, call log monitoring, and reporting.
- API integrations: Dexcomm can sync your preferred software platform with its API integration to share information, carry out diverse tasks, and reduce rework for dispatchers and administrative staff. Think ServiceTitan, Salesforce, Clio, FieldPulse and HubSpot.
- Appointment reminders: Send highly customized messages to your patients or customers via email, text, or automated calls to remind them about upcoming appointments, closures, marketing messages, or any other reminders you need sent quickly and easily.
- Web portal: Dexcomm's easy-to-use web-based portal gives you 24/7 real-time, online access to your messages, message details, call recordings, on-call schedules, and appointment calendars from your smartphone, tablet, or desktop.
- Fax-to-email: This enhanced feature makes it easy to access and respond to faxes through your email, keeping you in touch with your customers.
We are also HIPAA and HITECH compliant, and offer a variety of enhanced features and services:
- 24-hour availability, every day, all year long. Reliable, industry-specific training for agents, customized call-escalation protocols, straightforward billing with by-the-minute call-time pricing. Dexcomm is available to answer your calls whenever you need them, no matter what day or time, and with nearly 70 years of experience and success.
- Full record keeping of calls and messages for review. Dexcomm will keep a record of all your calls and messages so that you can review them at your convenience.
- Trained professionals to represent your company. Dexcomm's agents are trained to represent your company in a professional and courteous manner.
- Training in appropriate terminology for more accurate intake. Dexcomm's agents are trained in the appropriate terminology for your industry so that they can accurately take down messages and information from your customers.
- Access your calls from anywhere, at any time, via voice, text or data. Dexcomm's web-based portal allows you to access your calls and messages from anywhere, at any time, using any device.
- No nonsense pricing: pay only for the time we spend working for you. Dexcomm's pricing is based on the amount of time that its agents spend working for you, so you only pay for what you need.
- Fast, secure web-based communications: Dexcomm offers a variety of web-based communications options, such as miSecure Messages and miTeam Web, which allow you to communicate with your customers and colleagues in a fast, secure, and convenient manner.