It’s hard to believe there’s an age group that finally outnumbers Baby Boomers. But Millennials – those born between 1980 and 2000 – have become the...
Improving Customer Service Listening Skills
How many times have you found yourself repeating a customer service issue several times to the same agent?
I believe that most people in our...
Capturing and retaining new dental patients.
To most people, just the thought of going to the dentist is downright cringe-worthy. The drills, the smells, the funny tasting paste, the hygienist...
Improving Your Customer Service Experience
Many companies, like ourselves, have stated that they are beginning a renewed focus on their customer service experience for 2018. While it is a...
Dealing with Complaining Customers
When you work in a customer service position, it is impossible to avoid customers who are less than happy sometimes. Dealing with difficult customers...