Everyone has heard the saying “patience is a virtue,” but if we were to be completely honest with ourselves, it can be hard sometimes to be patient...
Immediate Responses & The Human Touch In Customer Service Still Matter
There is no doubt that things are changing rapidly when it comes to technology, however, when it comes to customer service - the human touch still...
Business Phone Etiquette 101: The 7 P’s of Call Handling Excellence
According to several recent studies, how a caller perceives their first interaction with your business is the basis for which they will forever...
The Importance of Communicating with Compassion for Funeral Homes
Previously on this blog, we have spoken a lot about communication and the best ways to go about it. When it comes to certain situations, though, there...
Customer Service Telephone Techniques
Customer Service ¦ Telephone Techniques
As the holiday season approaches and stress of being merry becomes too much for us to handle, it is easy for some...
Customer Service Telephone Techniques
Good customer service training is vital for any key position that has contact with your patients and clients. The same applies to the person handling your...