When you and a co-worker are having a discussion, there is more to the conversation than what is being said. While most people are aware of body...
Assessing Your Business Communication Needs
Managing new client and business communications can be down right overwhelming at times. Having a well thought out communications strategy can be very...
Why Sensitivity Matters When Answering Cosmetic Calls
A patient considering cosmetic surgery has probably gone through a range of emotions to reach this stage. Perhaps they were bullied to the point of...
Implementing a Better Quality Assurance Plan for Your Front Desk
Have you ever called your business’s phone number to see what kind of reception your clients were receiving? Well kudos to you, if you thought— Yes! It...
Will You Be Heard Above the Storm?
Our favorite trombone player, New Orleans’ own Troy “Trombone Shorty” Andrews is best known for his brass-heavy “Hurricane Season.” While everyone we know...