Running a law firm is no small feat. With so many moving parts, it can be a real challenge to ensure that all demands are being met. Smaller law firms can have even more difficulty facing these challenges as resources are stretched thin and workloads are increased. Hiring more workers is a task that is always easier said than done when hiring costs, training, and extra office space is taken into account. What’s a law firm to do? Thankfully, this is where a service like Dexcomm can step in to lighten the load.

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How can a virtual receptionist help my law firm?

A virtual receptionist service can remotely complete various administrative tasks such as handling calls, managing appointments, answering customer questions, data entry, and assisting with other office tasks. While a traditional receptionist requires expanding resources on your end, a virtual receptionist can take care of administrative duties outside of your office for a fraction of the cost.

Of course, entrusting your business operations to any external company is always nerve-wracking – how can you be sure you are choosing the right one? Here are some features that Dexcomm offers that put our services head-and-shoulders above the rest.

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  • 24/7/365 Live Call Answering

Many virtual receptionist services will claim to be 24-hours, but then shut off the phones at the end of the day and send your callers to voicemail anyway. What good is outsourcing your telephone answering if they are just going to send your callers away after hours? At Dexcomm, we pride ourselves on offering live call answering round-the-clock, 24/7/365. Clients vastly prefer live voice answering to voicemail – the sound of an agent on the phone will always be more appealing than a robot voice instructing them to leave a message that may or may not even be followed up on. Listening to voicemails and playing phone tag with clients is also a huge timewaster that can be avoided with live answering. Dexcomm also maintains full capacity on weekends and holidays, ensuring that there are no hours which your clients will go unanswered.

  • Trained, In-House Agents

All of Dexcomm’s agents work out of our office in Carencro, Louisiana. We do not outsource to third-party businesses for our operations. You can rest assured that there will be no middlemen getting in the way of your communications. Our agents work closely with you to customize and tailor your account to your practice’s exact needs. During our onboarding process, we will spend time with you to develop a custom script and protocols for your account, consulting you every step of the way before going live. Our agents follow these scripts every time and are trained on the inner workings of your practice, guaranteeing that each one of your callers reaches a knowledgeable, friendly voice seamlessly representing you.

  • Clio API Integrations

At this point you may be wondering what a receptionist service can do besides taking calls and answering questions. How about taking on client management? Dexcomm’s premier service features API integration with Clio Manage and Clio Grow. We can make changes directly into your account, with prompt notifications sent to you every time a change is made. We can manage leads, follow up with matters, and assign callers to the appropriate attorneys. You will never have to worry about missing a potential lead due to poor communication, nor will you ever have to spend hours inputting client information into your account. You will be free to focus on more pressing tasks within your firm.

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Start Saving Time and Money Today!

If your practice is not integrating with a virtual receptionist service, you are not optimizing the potential of your law firm. Missed calls easily turn into missed leads, and callers want 24/7 availability. If your clients are being sent to voicemail, there’s a good chance they’re going to be calling someone else right after until they can speak to a real person on the other end of the line. If you are spending countless hours dealing with menial office tasks at the expense of your clients, they will eventually pack up and head elsewhere. Outsourcing your receptionist services can be daunting, but you can rest assured with Dexcomm. Our highly trained in-house agents are ready to help you unlock the next chapter of growth for your practice. Contact us today to ensure that you never miss a call again!

Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of roughly 80 people, and our average client retention rate is 10+ years.

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Read More About The Author: Katie Atkins