No matter the amount of money you spend on marketing and advertising, the customer will determine whether or not to do business with your plumbing company based on how your receptionists or dispatchers answer their call. Are your calls being answered correctly?
Why a Live Voice Matters
If a live voice is answering your business calls, you are on the right track! Callers tend to become frustrated with automated attendants or IVR options. And if your callers are sent straight to a business voicemail, they are likely to hang up immediately and call your competiton.
Why are your callers hanging up? Imagine yourself in your caller's shoes. You have a plumbing energency and need help now! Are you going to leave a voicemail or spend time in a call queue? Nope, you are going to call the next plumber who's advertisement reaches you!
Do I Need a Plumbing Answering Service?
If your callers are reaching voicemail or stuck with automated attendants, you should consider using a plumbing answering service. An answering service can provide the live voice that will keep your callers on the line.
A premium answering service like Dexcomm can take those callers and help to convert them to customers and booked jobs. We are able to do this through our compassionate agents. When a Dexcomm agent answers for you, they become an extension of your business and will handle your customer's call with the same concern and urgency that you would. Listen to a Dexcomm Sample Call!
How Will Dexcomm Build My Business?
When thinking back to when some of our best plumbing clients called us for the first time, asking about options for capturing more plumbing business, several strategies come to mind. The primary strategy we employ when we work with you to build your business will depend on:
- The size of your business
- Call volume
- Peak times of call traffic,
- Whether you use an in-house dispatcher, or if you have commercial or residential customers.
What is the Dexcomm Difference?
Partnering with Dexcomm can allow your plumbing business to always remain available to your customers, and be consistent with great service. Your partnership with Dexcomm will be designed to be scalable and grow as your business needs grow.
Key Points
Discuss how you can capture more plumbing customers on the first call with us. Together, we can begin to form a plan that allows you and our team to help you meet and exceed your business goals one great call, service appointment, and delighted customer at a time.
