On Sunday, February 10, Carnival Triumph, a cruise ship became stranded in the Gulf of Mexico as it was on its way back to port. The engine had caught on fire, resulting in a loss of electricity throughout the ship. … Continue reading
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What Does a Healthy Organizational Culture Look Like?
More businesses are seeing a direct return on investment in areas like customer service and bottom line figures. Can a healthy organizational culture influence customer service? If so… What does a healthy organizational culture look like? The Institute for Business, … Continue reading
Intriguing Customer Service Application
Talk to the Manager I received an interesting follow on twitter from a company featuring an intriguing customer service application recently. Talk to the Manager gives businesses an outlet for their customers to anonymously contact a manager to communicate compliments … Continue reading
Coaching in a Business Environment
Corporate Coaching When you think of the word “coach” what may come to mind is your childhood soccer coach, the coach of your favorite team or even your role on your child’s basketball team. Bringing the word “coach” into the … Continue reading
Customer Service Tips: Reputation
Your Customer Service Reputation Over at prweb.com, there’s this article called, “ShinyReputation.com Reveals Tips That Will Keep Customers Happy and Coming Back.” It talks about interacting with customers, and it provides some helpful tips. These are tips that companies should … Continue reading
Organizational Culture Influences Customer Service
Healthy organizational cultures used to be something that only human resources professionals talked about but in recent years having a healthy organizational culture has become an important topic from everyone to Customer Service Managers to the “C-suite.” More businesses are … Continue reading
Honoring Dr. Charles Dugal for Professional Excellence
Dr. Charles Dugal receives Professional Excellence Award Dexcomm presented Dr. Charles Dugal, MD with an award of professional excellence. The Adaptability Award honors an individual or organization that provides a distinguished level of service to patients by maintaining a sense … Continue reading
How to Lower Your Answering Service Invoice: Reviewing Procedures
Time and Efficiency Dexcomm has been providing telephone answering service since 1954. In that time we have used many different methods to determine customer billing. Consistently throughout that time our largest expense has been our operator salaries. Beginning in 1996, … Continue reading
Tips on Creating a Healthy Organizational Culture
Creating a Healthy Culture Dexcomm‘s Steffy Ritter, has a few tips when it comes to best practices on creating a healthier organizational culture. Organizational culture wasn’t always a priority here at Dexcomm but when our president, Jamey Hooper, focused on … Continue reading
Customer Service Tips for Handling Multiple Phone Lines: Workstations
Handling Multiple Phone Lines Managing multiple phone lines in your business can be very challenging at times. Mismanaged phone lines can lead to angry customers and frustrated employees. Dexcomm wants to help small businesses learn effective ways … Continue reading
