Dexcomm Blog

Immediate Responses & The Human Touch In Customer Service Still Matter

August 28, 2018

There is no doubt that things are changing rapidly when it comes to technology, however,  when it comes to customer service - the human touch still outweighs any other options available. As a matter of fact, according to a recent Calabrio report, 74 percent of customers are more loyal to a company if they can speak with a human being. 

Call it old fashioned if you will, but people still love to hear a human voice when they pick up the phone. Our client Mark, who has worked in the real estate industry for 30+ years has plenty to say about it and us, in this article:  

 


Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of roughly 50 people, and our average client retention rate is 10+ years.

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Read More About The Author: Wendy Hebert-Pitre