There is no doubt that things are changing rapidly when it comes to technology, however,  when it comes to customer service - the human touch still outweighs any other options available. As a matter of fact, according to a recent Calabrio report, 74 percent of customers are more loyal to a company if they can speak with a human being. 

Call it old fashioned if you will, but people still love to hear a human voice when they pick up the phone. Our client Mark, who has worked in the real estate industry for 30+ years has plenty to say about it and us, in this article:  

some in baton rouge still doing business old school

 


Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of roughly 50 people, and our average client retention rate is 10+ years.

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Read More About The Author: Wendy Hebert-Pitre