Nearly every marketing consultant will tell you to mine your current customers before spending marketing dollars on acquiring new customers/patients.
Jamey Hopper
Recent Posts
Local vs National Answering Services
When I started in this industry, no one competed nationally because of the expense of long-distance rates. All shopping was done in the Yellow Pages....
Do I Even Need an Answering Service For My HVAC Company?
Several questions must be answered before making the decision on whether or not to hire a telephone answering service (TAS) for your HVAC company. The...
Improving Customer Service Listening Skills
How many times have you found yourself repeating a customer service issue several times to the same agent?
I believe that most people in our...
Do I Need an Answering Service?
This question has been asked of me many times in my 29 years in the industry. It is one that I would love to answer, “Of course you do, choose mine,”...
Choosing An Answering Service
In a recent blog, I addressed the question, “Do I need an answering service?” I mentioned that when asked this question over the years, my temptation...