how an answering service helps blog

Partnering with a quality answering service can benefit you in many ways such as:

  • It helps speed up operations
  • It can help increase employee efficiency
  • It can improve business productivity

Key Benefits of a Telephone Answering Service

 

Your employees can focus on their day-to-day work. 

When your employees are constantly having to answer phone calls, productivity goes down because they aren’t able to fully devote time to assigned projects and tasks. And often, calls may go unanswered, resulting in a potential client loss.

With your employees focused on their work and not on the phone, their overall productivity will increase, and you can ensure that all clients calling receive the service that they deserve.

A telephone answering service offers 24/7 availability.

Dexcomm is an answering service that is available 24/7. That means we are open to answer your calls when you aren't at work and during nonbusiness hours. Depending on your preferences, we also are available to answer calls during business hours and help with call overflow.

Their call agents will represent your business.

Our premium answering service guarantees that your customers will engage with a caller who represents your business in a manner that you and your employees would.  When a Dexcomm operator answers for your company, they are an employee of yours, ready to accurately represent the values and professionalism of your business.

"Call answering is about acting as the face and voice of your company. Call operators become a representative of the brand for even that brief moment in time."

- Jamey Hopper, Dexcomm CEO

 

The Importance of Answering Every Call

When answering all business calls on your own or with a limited staff, missing a call is likely. And one call could determine whether you make a sale or book an appointment that will result in profits for your business.

When a caller doesn't get to engage with one of your employees or with an operator, they often hang up. According to Onsip.com, 34% of callers who hang up will not call back.

Answering services prevent this issue with their ability to promptly pick up calls and assist your callers.


Dexcomm is always available, and we are happy to take your calls for you. Just by having us answer your calls, you can rest assured that your business’s productivity will receive a boost! If you’re looking for ways to speed up your processes, search no farther than Dexcomm, and click here to learn more about how we can help your business.

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Dexcomm is a Louisiana-based corporation that provides answering services to businesses and service agencies across the United States. We have been open since 1954, employ a staff of roughly 50 people, and our average client retention rate is 10+ years.

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