Dexcomm Blog

HIPAA Case Study: Unencrypted Laptop = Big Fines

HIPAA Case Study: Unencrypted Laptop = Big Fines

With the use of mobile devices on the rise, security is a hot topic in the HIPAA world these days. Recent fines of $1.5 million were imposed on a ...

October 23, 2012 Read More

Understanding the Caller’s Expectations

Good customer service training is vital for any key position that has contact with your patients and clients; this includes the person handling your...

October 17, 2012 Read More
HIPAA Case Study: Could your staff sell your patient's records for drugs?

HIPAA Case Study: Could your staff sell your patient's records for drugs?

A former medical technician was was caught selling electronic protected health information (ePHI) which include the names, addresses, dates of birth...

October 16, 2012 Read More

Role Playing and using Stock Phrases in Customer Service Training

It’s no secret that careers involving interactions with customers and clients can occur at times when those individuals are stressed and frustrated. Role...

October 11, 2012 Read More

Evaluating Your Caller’s Customer Service Experience

Evaluating your caller's customer service experience is important for maintaining positive patient or customer service. Think about times when you've...

October 10, 2012 Read More
Cyber Secure: A Fun Approach to Training Your Medical Staff on HIPAA

Cyber Secure: A Fun Approach to Training Your Medical Staff on HIPAA

The Office of the National Coordinator for Health Information Technology's  Office of the Chief Privacy Officer has released its first web-based...

October 09, 2012 Read More

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