Answering Service Cost Benefit We have had the privilege of answering for dental offices and we are endorsed by the LDA. Cost What is the cost of losing a patient? The value of a new patient varies across dental offices. … Continue reading
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Willing to Work
I was talking to my friend not too long ago–who manages a local restaurant, and she mentioned how she is in the process of coming up with a new logo design for the restaurant’s glasses. She said she had found … Continue reading
How to Choose the Right Answering Service
The Secret Selecting Telephone Answering Service Two companies quoting the exact same price and the same pricing structure may end up billing the customer vastly different amounts for the same time period and traffic usage. This is due to different … Continue reading
Voice Mail Screening
Business Solution ¦ Voice Mail Screening Our sophisticated voice mail screening capabilities at Dexcomm can save you money and increase your efficiency in the office. Call screening options can route callers to specific voice mail boxes and ensure that only callers who are in … Continue reading
Employee Engagement
Did you know…only 1/3 of employees are actively engaged? Wikipedia defines Employee Engagement as: An “engaged employee” is one who is fully involved in, and enthusiastic about their work, and thus will act in a way that furthers their organization’s … Continue reading
232-Help/ Louisiana 211 Concern for Others Earns Professional Excellence Award
2013 Concern for Others Award Dexcomm recently recognized 232-HELP/ Louisiana 211 with the Concern for Others Core Value Award. This award is presented for professional excellence in caring for and serving first the needs of others while treating everyone with … Continue reading
Customer Service Focus
Customer Service–The Infinite Ways There are so many practices and ways that businesses apply the methods of customer service–this can be quite helpful as we all can look and see what everyone else is doing out there and if there … Continue reading
Making the Customer’s Day
Making the Customer’s Day The coffee shop I frequently visit–on average 2-3 times a day for the past 15 years or so–unexpectedly made my day. Here’s the conversation that took place at the drive-thru: Barista: Hi! What can … Continue reading
Defining Customer Service: Code of Practice
There should always be some kind of standard set by companies to ensure proper ethics and customer service techniques–a code of practice (CP) as defined below from The Institute of Customer Service: “Many trade associations and professional bodies have a … Continue reading
We Are All In It Together: My Customer Point Of View
We Are All In It Together Recently, I went out to eat with my parents at a local restaurant in Lafayette, LA. We’ve been here quite a few times–usually we go to this particular place to celebrate a special occasion, … Continue reading
