If you are in the HVAC business, you don’t have the luxury of working regular business hours. Service calls come in at all times of the day or night –...
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Effective Telephone Communication Skills That Improve Customer Service
Anyone can answer a phone. It’s how you answer it that determines whether the caller will continue to engage or go elsewhere. The person answering your...
5 Reasons You Need a Telephone Answering Service Right NOW
The saying “You don’t get a second chance to make a first impression” may be cliché, but it’s true. When someone calls your business, they form an opinion...
Voicemail vs. Live Answering: The Importance of Personal Communication for HVAC Contractors
When answering machines were “new technology,” (and I may be dating myself here), I installed one on my home telephone. The first time my mother called...
3 Reasons to Give Millennials Stellar Customer Service
It’s hard to believe there’s an age group that outnumbers Baby Boomers. But Millennials – those born between 1980 and 2000 – have become the largest...
The Importance of Compassion in the Workplace
To understand the importance of compassion in the workplace, it is imperative to first understand what compassion is. The word's origin is Latin, and...